This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE. Mac OS: Download the mms.zip file to the workstation where you want to enable logging. Extract the file into this directory: MainDisk:Library:Application Support:Macromedia. Download mms.cfg file to generate the logs on mac OS. Click the 'Download' button to begin downloading the upgrade. New releases of OS X are quite large, and the download may take several hours to complete. If you don't have a high-speed internet connection, or don't want to exceed your bandwidth cap, you can take your Mac to any Apple Store and upgrade it for free in-store.

The Adobe Connect application for desktop or Adobe Connect 8 meeting add-in has a built-in debugging feature. It is disabled by default, but can be enabled when required.

Note:

Adobe Technical Support sometimes asks you to enable logging to assist them in troubleshooting a support request.

To enable logging in the application for desktop, follow the instructions below for the appropriate operating system:

Windows: Download the attached mms.zip file to the workstation where you want to enable logging. Extract the mms.cfg file and place a copy in: C:/Windows/system32/Macromed/Flash (32-bit Windows) and C:/Windows/SysWOW64/Macromed/Flash (64-bit Windows).

Download mms.cfg file to generate the logs on Windows OS.

Download

Mac OS: Download the mms.zip file to the workstation where you want to enable logging. Extract the file into this directory: MainDisk:Library:Application Support:Macromedia

Download mms.cfg file to generate the logs on mac OS

Download

Ubuntu: No mms file is required; the log is created automatically

Adobe Connect creates the log file the first time that you enter a meeting room. By default, the log file is named adobeconnectaddin.log, and is created in the following folders:

• C:/Users/{user}Documents (Windows Vista and Windows 7)
• MainDisk:Users: (Mac OS)
• ~/ (Ubuntu)

The following configuration parameters can be edited in the mms.cfg file to control the logging functionality. Enable the SingleFileLogging parameter in mms.cfg file.

Note:

To get a good performance, enable logging only for debugging purposes. When not required, disable logging.

Logging¶

There are two primary logs: one for the installer application and one for the Updater which is responsible for detecting and downloading updates as well as invoking the installer.

Install log¶

Apple’s Installer.app creates an install log that should contain all basic success and failure details. The file is located at /private/var/log/install.log created by Apple’s Installer.app.

By default, the installer logs only necessary information in installer log. However, it is possible to configure the log to provide debug output for 10.x and later products.

To set this preference, do the following:

1. Go to Users/<username>/Library/ApplicationSupport/Adobe/Acrobat/(version), or create it if it doesn’t exist.

2. Open com.adobe.acrobat.InstallerOverrides.plist, or create it if it doesn’t exist.

3. Create following key-value pair: AcroPatchLogLevel:debug

debug logging

4. Save and close the file.

Updater log¶

The Updater creates a log at Users/<username>/Library/Logs/Adobe/{applicationname}Updater.log. By default, it provides non-verbose output. To change the default:

1. Go to Users/<username>/Library/Preferences.

2. Open to com.adobe.ARM.plist.

Note

Create the file if it does not exist. The file will not exist unless the Updater has run at least once.

3. Create a new key if it does not exist: LogLevel.

4. Set LogLevel:

5. Save and close the file.

The log size limit is as follows: If an existing log is bigger than 1 MB, the Updater truncates the log. Old log files are backed up once as Adobe Acrobat/Reader Updater-old.log and overwrites any existing old.log.

The following sample should be modified to suit your environment.

Log collector tool¶

Use the log collector utility to access all the log files.

List of log files¶

FAQs¶

Where can I get Acrobat installers?

If you no longer have the Acrobat installation media, you can download replacement installers from the Licensing Web Site (LWS). If you don’t have access, get recent and legacy versions from the Download Page.

Can I downgrade my product or install an older Acrobat version?

Yes. In enterprise environments that require a legacy product version, contact Support for details about buying a current volume license for discontinued products.

I deployed a DC product in my enterprise, and end users are still be asked to sign in. Why?

When a DC product is licensed correctly, end users should not need to sign in. There are several ways to license/activate Acrobat:

• Use the Wizard to grant an offline activation exception and disable registration.

• For imaged deployments, use APTEE.

• Follow the supported licensing methods.

Can I mix and match installs with serial numbers and named users?

Yes. On both Macintosh and Windows.

Where can I get legacy product installers for Acrobat?

See https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Why don’t my plist preferences take effect?

After you’ve modified setting in a plist, restart the machine or run killallcfprefsd.

Free Adobe Download For Mac

Are there conflicting processes during installs?

Installs should take place on machines where there are no instances of an Acrobat product or plugin running.

Why does my serial number not validate?

If validation occurs through an authenticating proxy, the Adobe Provisioning Tool may fail to validate a serial number.

Contacting support¶

If you need to contact Adobe Technical Support, please prepare answers to the following questions:

Adobe Download Logs On Mac Os

• Server software:

  • Operating system:

  • Service Packs:

  • Are the system requirements met?

• Client software:

  • Operating system:

  • Service Packs:

  • Adobe product

  • Are the system requirements met?

• Problem details:

  • Type of problem:

  • Error message (if any):

  • Logged on as administrator or user?

  • Problem persists as administrator?

  • Can you reproduce the problem when you test the problem on the server?

Deployment details

Adobe Download Logs On Mac Catalina

If you are having deployment problems, also record the following:

Adobe Acrobat Pro Mac Download

• Base version

• Any patching/chaining?

• Using the Wizard?

• Installing over other products?

• Did you attempt to install any third-party scripts or application programming interfaces (APIs) with Acrobat during deployment? If so, does the problem reside with these elements? (To find out, create a test package containing only Acrobat.)

• How did you create the package?